As much as owners look forward to booking their vacations with Hilton Grand Vacations Club, there are always instances where you may need to cancel your reservation. Understanding Hilton Grand Vacations Club’s cancellation policy for reservations, and when is the best time to cancel an upcoming reservation, will offer a more streamlined and stress free process.
HGVC Cancellation Policy
Hilton Grand Vacations Club’s main goal is to keep occupancy rates as high as possible, which in turn enables the lowest maintenance costs possible for all HGVC owners. Due to the fact that owners tend to book their vacation months in advance in many cases, it can be increasingly more difficult for HGVC to book a vacant unit that is the result of a cancellation, the closer it is to the original check-in date. Therefore, the closer to the check-in date an owner needs to cancel a reservation, the more penalties owners can stand to face.
The timeline for HGVC’s cancellation policy is as follows:
| Cancellation | 31+ Days | 30 – 16 Days | 15 Days or Less |
|---|---|---|---|
| Home Week Priority (Including Fixed/ Event Weeks) |
No penalty | Forfeiture of 50% of Points used |
Forfeiture of 100% of Points used |
| Home Resort Priority Reservations | Forfeiture of reservation fee |
Forfeiture of reservation fee and 50% of Points used |
Forfeiture of reservation fee and 100% of Points used |
| Hilton Club Priority Reservations |
Forfeiture of reservation fee |
Forfeiture of reservation fee and 50% of Points used |
Forfeiture of reservation fee and 100% of Points used |
| ClubSeason Reservations | Forfeiture of reservation fee |
Forfeiture of reservation fee and 50% of Points used |
Forfeiture of reservation fee and 100% of Points used |
| Open Season Rental |
N/A | Forfeiture of 50% of rental rate paid |
Forfeiture of 100% of rental rate paid |
Open Season & RCI Reservations
It is important to note that certain types of reservations, such as Open Season and some RCI reservations, are made within the 31 days timeframe. Therefore these reservations cannot be cancelled without losing some percentage of the currency that was paid, whether that be points or cash.
If you’d like to learn more about cancellation of RCI reservations you can read our article on the subject here: Trading Hilton Grand Vacations ClubPoints With RCI: How It Works.
Hilton Grand Vacations Club Reservation Travel Insurance
Hilton does offer travel insurance that costs $79 (as of 2022) at the time of booking your reservation. This allows owners to cancel their reservation without any penalties up to the night before the previously booked check-in date. Travel insurance must be purchased at the time of booking the reservation, but can be a great option for avoiding penalties when additional flexibility is needed.
How To Change Your Hilton Grand Vacations Club Reservation
Hilton does offer the ability to change your previously booked reservations. If travel plans change, Hilton owners have the ability to change their reservation to another location or check-in date, but some restrictions do apply. You can contact the Hilton Grand Vacations Club reservations phone number (877-773-4482) to be assisted by Hilton Club Counselors to determine your best course of action when changing a Hilton reservation.
How To Cancel Your Hilton Grand Vacations Club Reservation
If you find yourself in a situation where you need to cancel your plans, you can do so online by logging into your account on the Hilton Grand Vacations website or by calling the Hilton Grand Vacations Club reservations phone number (877-773-4482) to be assisted by Hilton Club Counselors.
For more information on buying, selling, or renting Hilton Grand Vacations Club, reach out to one of our licensed agents by filling in a contact form. If you’d like to shop for the perfect ownership for you, you can browse our wide selection of Hilton resale listings. Also, stay tuned into the A Timeshare Broker blog for information on how to get the most out of your vacation ownership.
